Terms & Conditions

1. Agreement to these terms

These Terms & Conditions apply to your use of the 2ravel website and to every car rental you make with us in the United Arab Emirates. By booking a vehicle or using this website, you confirm that you have read and accepted them.

Your signed rental agreement forms part of these terms. If the two ever differ, the rental agreement for your booking applies.

2. Who can rent

To rent a car from 2ravel you must:

• Meet the minimum age for the vehicle you choose. Some luxury and sports cars have a higher minimum age than economy cars.
• Hold a valid driving licence that is accepted in the UAE. Visitors may need an International Driving Permit in addition to their home licence.
• Provide a valid passport and visa or Emirates ID, and any other documents we ask for at pick-up.
• Be the person named on the rental agreement. Only drivers listed on the agreement may drive the car.

3. Booking and payment

A booking is confirmed once we confirm it to you in writing, by WhatsApp or by another channel. Prices are shown in UAE dirhams (AED) unless stated otherwise, and we will tell you what is included in the rental price before you confirm.

We may ask for a refundable security deposit at pick-up. The amount depends on the vehicle. We return it after the car is handed back, once we have checked for fines, damage and outstanding charges.

4. Using the vehicle

You agree to look after the vehicle and to use it only in line with UAE law. You must not:

• Drive under the influence of alcohol, drugs or any substance that affects driving.
• Use the car for racing, off-road driving (unless the vehicle is rented for it), towing, or any illegal activity.
• Let anyone who is not on the rental agreement drive the car.
• Take the car outside the UAE, or sub-rent or sell it, without our written permission.
• Smoke in the vehicle or carry more passengers or luggage than it is designed for.

Each rental includes a daily or total mileage limit and a fuel policy, which are set out in your rental agreement. Extra kilometres or missing fuel may be charged.

5. Insurance, accidents and damage

Our vehicles are insured as required by UAE law. The cover included in your rental, and any excess you must pay, is described in your rental agreement.

If you have an accident, or the car is damaged or stolen:

• Call the police on 999 and get an official report. Insurance claims usually cannot be processed without one.
• Contact 2ravel as soon as you can, before the car is moved if it is safe to do so.
• Do not admit fault or agree to pay anything on the spot.

You are responsible for damage that is not covered by insurance, including damage caused by breaking these terms or UAE traffic law.

6. Fines, Salik and parking

You are responsible for all traffic fines, Salik toll charges, parking fees and other penalties that occur during your rental period, even if we receive the notice after the car is returned. We may deduct these from your deposit or charge them to your payment card, and we may add a reasonable administration fee.

7. Returning the car and late returns

Please return the car at the agreed time and place, in the same condition you received it, apart from normal wear. If you are going to be late, tell us as early as possible. Late returns may be charged at the daily rate or another rate stated in your rental agreement.

8. Cancellations and changes

You can ask to change or cancel a booking by contacting us. Any cancellation conditions, changes in price or non-refundable amounts for your booking will be shown in your booking confirmation or rental agreement. Please contact us as early as you can so we can help.

9. Our liability

We take care to keep our cars safe, clean and roadworthy. To the extent allowed by UAE law, 2ravel is not responsible for indirect losses such as missed flights, lost bookings or lost income caused by a breakdown, delay or accident. Nothing in these terms limits any right you have under UAE consumer law.

10. Website use

The content on this website, including text, logos and images, belongs to 2ravel or its licensors. You may view it for personal use, but you may not copy, resell or reuse it without our permission. We try to keep information accurate, but prices, availability and vehicle details can change without notice.

11. Changes to these terms

We may update these terms from time to time. The version on this page, with the date shown at the top, is the one that applies to new bookings. A booking you have already made stays under the terms you accepted when you made it.

12. Governing law

These terms are governed by the laws of the United Arab Emirates, as applied in the Emirate of Dubai. Any dispute that we cannot settle together will be handled by the competent courts of Dubai.

13. Contact us

Questions about these terms or your booking? Reach us any time: