Privacy Policy

1. About this policy

2ravel respects your privacy. This policy explains what personal information we collect when you use our website or rent a car from us, how we use it, and the choices you have. We handle personal data in line with the laws that apply in the UAE, including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

2. Information we collect

Depending on how you use 2ravel, we may collect:

• Identity details: your name, nationality, date of birth, and a copy of your passport, Emirates ID or driving licence.
• Contact details: your phone number, email address and the address where you are staying.
• Booking details: the car you chose, rental dates, pick-up and drop-off places, and any extras.
• Payment details: information needed to take payment and the security deposit. Card details are handled by our payment provider.
• Messages: what you send us through WhatsApp, phone, email or the contact form.
• Technical data: your device, browser, IP address and the pages you visit on our website.

3. How we use your information

• To confirm your booking, check that you are eligible to rent, and prepare the car for you.
• To take payments, handle deposits and manage fines, Salik charges or damage claims.
• To answer your questions and give support during your rental.
• To send offers and news about our cars, but only if you have subscribed, and you can unsubscribe at any time.
• To keep our website secure, understand how it is used and improve it.
• To meet legal duties, such as requests from the police, courts or other authorities.

4. Who we share it with

We do not sell your personal data. We share it only when needed, with:

• Insurance companies, when you have an accident or make a claim.
• Police, traffic authorities and Salik, to deal with fines, tolls and incidents linked to your rental.
• Payment providers and the companies that host or support our website and messaging tools.
• Government or legal authorities, when the law requires us to.

Some of these providers may store data outside the UAE. When that happens, we take reasonable steps to make sure your information stays protected.

5. Cookies

Our website uses cookies and similar tools to make the site work, remember your choices and see which pages are useful. You can block or delete cookies in your browser settings. Some parts of the website may not work properly if you do.

6. How long we keep it

We keep your information only as long as we need it for the purposes above, including to deal with fines, claims and disputes that can appear after a rental ends, and to meet legal record-keeping rules. After that, we delete it or make it anonymous.

7. Keeping your data safe

We use sensible technical and organisational measures to protect your information from loss, misuse and unauthorised access. No online service can be completely secure, so please take care with what you share and keep your own accounts and devices safe.

8. Your choices and rights

You can contact us at any time to:

• Ask what personal data we hold about you and get a copy of it.
• Ask us to correct information that is wrong or out of date.
• Ask us to delete your data, where we are not required to keep it.
• Object to marketing messages. You can also use the unsubscribe option in any email we send.

9. Children

Our services are for adults who are allowed to rent a car. We do not knowingly collect personal data from anyone under 18. If you think a child has given us information, please contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date shown at the top.

11. Contact us

To ask a question about this policy or use any of your rights above, contact us: